REVISION POLICY
After the project turnaround time is complete, you will receive a link to review your finalized images. You have 7 calendar days from the time you receive the link to request any revisions.
Revisions requested after these 7 days will still be accommodated, but they will be subject to additional charges.
To help us better understand your needs, please highlight any areas that require adjustments and provide clear instructions or references. We value any details that can assist us in delivering results that meet your expectations.
Depending on the circumstances outlined below, some edits may be complimentary, while others may incur a fee.
Complimentary Revisions:
- Adherence to Instructions: We will provide free revisions if we fail to follow the specific shooting or retouching directions and angles as outlined in your shot list or the agreed-upon proposal.
- Color Accuracy: We ensure that the colors in your images match the actual product colors based on the directions or references you provide. Please note, color matching is different from recoloring.
- Reflections Adjustments: For shiny products like jewelry and watches, we will revise reflections if the final images don't align with your provided examples.
- Significant Errors: Free revisions are offered if the products were photographed incorrectly, such as being shot upside down, or using an incorrect mannequin.
- Minor Touch-Ups: We can remove or soften a few folds or wrinkles.
- Size Adjustments: We offer free revisions for reducing image size or padding.
- Shadow Adjustments: Changes to the size, intensity, or color of shadows can be made as needed.
- Image Sharpness: We will add sharpness to images upon request.
Paid Revisions
- Post-Production Changes: Any modifications requested after the processing instruction has been approved, or after final images have been delivered, will be charged. Examples include changing angles, layouts, or styling; adding new angles; altering shadows; changing backgrounds; increasing image size; and adding props.
- Clarification Issues: If the initial instructions were unclear and open to interpretation, leading to the need for revisions, these will be charged.
- Unspecified Instructions: Any instructions or edits not outlined in the shoot request form or accepted proposal before production begins will incur a fee.
- Late Revision Requests: Revisions requested beyond the 7 day approval period will be billed.
- Recoloring: Any requests to change the color of the product after the initial work will be charged.
- Shape Alterations: Changing the shape of items shot on a mannequin or as a flat lay will incur charges unless specific examples with different shapes were provided before work started.
- Example-Based Revisions: Revisions based on examples that were not provided, or incorrect examples that were given before work started, will be billed. For instance, if the actual product type or shape differs from the example provided.
- Wrinkle Management: Complete removal of all folds or wrinkles will be charged unless a "no wrinkles" add-on was included in the accepted proposal. Similarly, adding folds or wrinkles will incur a fee if the “no wrinkles” service was selected.
- Product Defects: Removing defects inherent to the product itself, rather than the quality of the images, will be billed.
- Reflections: Any changes to reflections on shiny products like jewelry, watches, or belts will be charged if the final images match the provided examples.
- Adherence to Test Shots: Revisions to final images that match the approved test shot provided before the full project began will be billed.
- Undefined Requirements: If no specific requirements were given before the shoot or retouching began, any revisions will be charged.
Paid retouching edits are billed at $20 per hour. If the requested edits take less than an hour, no charges will apply.
REFUND POLICY
We do not offer refunds for photography, retouching, or any additional services once they have been completed and the final images have been delivered. If we miss the delivery deadline for your images, we will issue a store credit equal to 10% of your order.