Common Questions
WORKFLOW GUIDE
01
SUBMIT A REQUEST
TO GET A PROPOSAL
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02
SUBMIT A REQUESTTO GET A PROPOSAL
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03
SUBMIT A REQUESTTO GET A PROPOSAL
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01
EXPLORE OUR PORTFOLIO AND BEGIN YOUR JOURNEY
Browse our portfolio to see our work with past clients. When you’re ready, check out our service page to determine your shot list. Once you're set, contact us to get started.
02
PACK YOUR PRODUCTS
AND SHIP IT TO OUR STUDIO
Once you accept the proposal, send your products to our studio. We’ll review the items and issue an invoice. The turnaround time starts as soon as deposit payment is received.
03
REVIEW AND APPROVE YOUR PROJECT
Approve images remotely. After retouching, you’ll receive a online gallery with ability to download your files.
Q&A
GET A QUOTE TODAY
We offer our services in clothing, beauty, jewelry, accessories, and home goods. Explore our complete portfolio here.
Please review our service page to get a better understanding of our pricing. You can use our immersive shopping experience by toggling options that fit your project needs, with live pricing updates based on your selections. Feel free to reach out to us directly to learn more.
We begin shooting your project the next business day after receiving your payment.
STANDARD: 6-8 business days* from the time we receive your products and payment.
RUSH: 3-4 business days* from the time we receive your products and payment.
*Excludes holidays and weekends. Applies to orders of up to 30 standard images.
Yes, you can ship the product to us. Please be aware that all shipping costs, duties, and related charges, including returns, are your responsibility. Additionally, we are not liable for any packages that are damaged or lost during shipping.
Absolutely! Standard retouching is included with every image you order. However, if you need more complex changes—like altering the product's shape or fixing damages—those will come with an extra charge.
After the photoshoot, we’ll send you a preview of the images for review. You can approve them remotely, and if you need any edits, just let us know. Once you’re satisfied, we’ll provide a download link for the final images. It's a straightforward way to ensure you get exactly what you need!
Yes, we can arrange models for your product photography needs. If you’d like to include models in your shoot, just let us know when you submit your brief. We’ll work with you to select the right talent that aligns with your brand and vision. The price per image in our model photography service includes the model fee, so there are no additional charges. We’ll provide all the details in your proposal to ensure everything is clear and aligned with your expectations.
To ensure your products look their best during the photoshoot, here are a few tips for preparation:
Clean and Polish: Make sure your products are clean and free of dust or fingerprints.
Check for Damage: Inspect for any defects or damages that should be fixed before the shoot.
Label or Tag: If you're shipping multiple items, consider labeling them for clearer communication.
Include Packaging: If packaging is important for branding, consider including it with your products.
Once you receive the approval link for your images, you have 7 calendar days to request edits. Revisions requested after this period will be processed, but additional charges will apply. Please highlight the areas that need attention and provide clear instructions or references to help us meet your expectations. Edits may be free or paid, depending on the specifics outlined in our Revision Policy.
We do not offer refunds for photography, retouching, or additional services that have already been completed and delivered.
For more information, please refer to our Policy Page and carefully review our Refund Policy before starting your project.
Where shipping address?
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Webflow website?
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